Terms of Service
Effective Date: July 15, 2026
Last Updated: July 15, 2026
IMPORTANT: Please read these Terms of Service carefully. They govern your access to and use of Lumora. Complete any remaining placeholders before publication.
● 1. Acceptance of These Terms
● 2. Eligibility and Age Requirement
● 3. The Services
● 4. Account Registration and Security
● 5. AI Services and AI-Generated Content
● 6. Character Creation and User Content
● 7. License You Grant to Lumora
● 8. Public Content and Content Review
● 9. Mature Content and Adult-Only Use
● 10. Prohibited Conduct
● 11. Intellectual Property Rights
● 12. Copyright Complaints
● 13. Third-Party Services and Links
● 14. Purchases and Google Play Billing
● 15. Subscriptions and Automatic Renewal
● 16. Virtual Currency and Digital Goods
● 17. Promotions, Rewards, and Bonuses
● 18. Refunds and Cancellations
● 19. Advertising
● 20. Service Availability and Changes
● 21. Account Suspension and Termination
● 22. User Representations and Warranties
● 23. Disclaimer of Warranties
● 24. Limitation of Liability
● 25. Indemnification
● 26. Dispute Resolution and Governing Law
● 27. Changes to These Terms
● 28. General Provisions
● 29. Contact Us
Welcome to Lumora. These Terms of Service (the "Terms") form a legally binding agreement between you and Lumora ("Lumora," "we," "us," or "our") regarding your access to and use of the Lumora mobile application, websites, AI-powered features, digital content, and related services (collectively, the "Services").
By downloading, installing, accessing, creating an account for, purchasing through, or otherwise using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not access or use the Services.
If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes that organization.
The Services are intended exclusively for individuals who are at least 18 years old. You may not access or use the Services if you are under 18 or if applicable law prohibits you from entering into these Terms.
● You represent and warrant that you are at least 18 years old.
● You are responsible for complying with all laws applicable in your jurisdiction.
● We may request age or identity verification where reasonably necessary for safety, compliance, or fraud prevention.
● We may restrict or terminate access if we reasonably believe that a user is underage or has provided false eligibility information.
Lumora provides AI-powered companion and entertainment experiences. Depending on availability, the Services may include:
● AI character discovery and interaction;
● AI-generated conversations;
● AI-assisted image generation;
● character creation, editing, and publication;
● user profiles, favorites, collections, and related personalization features;
● subscriptions, virtual currency, digital items, and optional advertising-supported features;
● push notifications, content recommendations, and account-management tools.
Features may vary by device, account, location, subscription status, age restrictions, and release version. We do not guarantee that every feature will always be available.
Some or all features require an account. You agree to provide accurate, current, and complete registration information and to keep it updated.
● You are responsible for safeguarding your password and account credentials.
● You must not share, sell, transfer, or sublicense your account.
● You are responsible for activity conducted through your account unless caused by our breach of these Terms or applicable law.
● You must promptly notify us if you suspect unauthorized access or compromise.
● We may require reasonable verification before restoring access, changing sensitive information, or processing deletion requests.
We may reject account names, profile information, or other identifiers that are misleading, unlawful, impersonating, infringing, or otherwise inappropriate.
The Services use machine-learning systems to generate text, images, recommendations, and other outputs. AI outputs are produced automatically and may be fictional, inaccurate, incomplete, offensive, repetitive, or unsuitable for your circumstances.
● AI characters are not real persons and do not possess consciousness, emotions, professional qualifications, or independent intent.
● AI-generated content does not represent the views, statements, promises, or opinions of Lumora, its personnel, or affiliates.
● AI outputs are provided for entertainment and creative purposes and must not be treated as medical, legal, financial, psychological, emergency, or other professional advice.
● You are responsible for evaluating outputs before relying on, publishing, or sharing them.
● Similar or identical outputs may be generated for different users, and no output is guaranteed to be unique or eligible for intellectual-property protection.
Do not submit highly sensitive, confidential, or legally privileged information to AI features unless you accept the risks described in our Privacy Policy.
You may be able to create, upload, submit, generate, publish, or otherwise make available characters, prompts, messages, biographies, greetings, dialogue examples, tags, images, avatars, and other materials (collectively, "User Content").
You retain any rights you lawfully hold in your original User Content. You are solely responsible for your User Content and for ensuring that it complies with these Terms, applicable law, and third-party rights.
● You must have all rights, permissions, and consents necessary to submit the User Content.
● Your User Content must not infringe copyrights, trademarks, publicity rights, privacy rights, contractual rights, or other rights.
● You must not upload private images or information of another person without lawful authorization.
● You must not falsely present AI-generated or manipulated content as authentic evidence where doing so may cause harm or deception.
By submitting User Content, you grant Lumora a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, process, modify solely as technically necessary, display, distribute, communicate, and otherwise use that User Content for operating, securing, moderating, supporting, promoting, and improving the Services.
This license continues for as long as your User Content remains available through the Services and for a reasonable period afterward for backups, legal compliance, dispute resolution, fraud prevention, and technical operations. Where technically and legally feasible, the license ends when the relevant content is permanently deleted from active systems.
You understand that public User Content may be viewed, used, reported, or interacted with by other users. Lumora is not responsible for uses of public content by third parties outside our reasonable control.
User-created characters and other content may require automated or manual review before publication. Submission does not guarantee approval, publication, recommendation, visibility, or continued availability.
● We may approve, reject, restrict, classify, demonetize, remove, or reduce the visibility of content.
● We may use automated detection, human review, user reports, and other reasonable moderation methods.
● We may act on content that violates these Terms, creates safety risks, damages the Services, or is otherwise inappropriate.
● We are not obligated to provide advance notice or a detailed explanation where doing so would compromise safety, security, enforcement systems, legal duties, or third-party rights.
The Services are intended only for adults. Certain lawful features may involve mature themes. The availability of mature-content settings does not authorize illegal, exploitative, abusive, or prohibited material.
● Any sexual content involving or appearing to involve minors is strictly prohibited.
● Content involving sexual exploitation, non-consensual sexual conduct, trafficking, incest involving abuse, or unlawful sexual material is prohibited.
● Users must comply with all local laws governing adult content.
● We may restrict mature features by region, account, content type, technical controls, or policy requirements.
● We may remove content or terminate accounts for violations without refund where permitted by law.
You must not use the Services to:
● Violate any law, regulation, court order, sanction, or third-party right.
● Exploit, endanger, sexualize, groom, or otherwise harm minors.
● Generate or distribute unlawful sexual content, non-consensual intimate imagery, or sexual deepfakes.
● Promote terrorism, violent extremism, human trafficking, or serious criminal activity.
● Threaten, harass, stalk, defame, impersonate, or abuse any person.
● Upload malware, malicious code, automated attacks, or content designed to disrupt the Services.
● Scrape, crawl, reverse engineer, decompile, extract models, bypass technical restrictions, or access non-public systems except where applicable law expressly permits.
● Use bots, scripts, click farms, or automated systems to manipulate engagement, rewards, advertising, purchases, rankings, or moderation.
● Circumvent subscriptions, payment systems, content controls, regional restrictions, account sanctions, or security measures.
● Sell, trade, transfer, or commercially exploit accounts, Gems, Credits, rewards, or access rights without our written authorization.
● Submit content that infringes copyright, trademark, privacy, publicity, or other rights.
● Use the Services for regulated professional advice, emergency response, high-impact decisions, or unlawful surveillance.
● Misrepresent AI output as genuine human communication in a manner intended to deceive or cause harm.
Except for User Content and third-party materials, the Services—including software, interfaces, designs, logos, text, graphics, databases, models, features, compilations, and trademarks—are owned by or licensed to Lumora and are protected by applicable intellectual-property laws.
Subject to these Terms, Lumora grants you a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable license to use the Services for lawful personal use. No ownership rights are transferred to you.
You may not copy, modify, distribute, sell, lease, publicly display, create derivative works from, or commercially exploit the Services except as expressly permitted by us or applicable law.
We respect intellectual-property rights. A rights holder or authorized representative may submit a copyright complaint containing sufficient information for us to identify the protected work, the allegedly infringing material, the complainant, and the requested action.
Copyright Contact
We may remove or disable access to allegedly infringing content and may suspend repeat infringers. Knowingly submitting materially false claims may create legal liability.
The Services may integrate or link to third-party products and services, including Google Play Billing, Google Play Services, Google AdMob, Firebase, cloud infrastructure, and external websites. Third-party services are governed by their own terms and privacy practices.
Lumora does not control and is not responsible for third-party content, availability, security, products, transactions, policies, or practices. Your use of a third-party service is at your own risk and may require acceptance of separate terms.
Digital products, subscriptions, virtual currency, and other paid features offered through the Android application are processed using Google Play Billing unless applicable law or platform policy permits otherwise.
● Prices, billing periods, taxes, and included benefits are shown before purchase.
● Google processes payment credentials and may apply its own terms, refund rules, and account requirements.
● We may receive transaction identifiers, purchase tokens, product identifiers, status, and other limited information required to verify and provide purchases.
● You are responsible for charges made through your Google Play account and for maintaining accurate payment information with Google.
● Purchases may be unavailable or priced differently depending on location, currency, taxes, account, platform rules, or promotional eligibility.
Paid subscriptions may renew automatically unless cancelled before the end of the current billing period. The applicable price, duration, benefits, trial terms, and renewal information are displayed before purchase.
● You can manage or cancel subscriptions through Google Play account settings.
● Deleting Lumora or deleting your Lumora account does not necessarily cancel a Google Play subscription. You must cancel through Google Play.
● A cancellation generally takes effect at the end of the current paid period unless Google or applicable law provides otherwise.
● Subscription features may change prospectively. Material changes will be communicated where required by law.
● Promotional or trial access may convert to a paid subscription unless cancelled according to the disclosed terms.
Lumora may offer Gems, Coins, Credits, tokens, or similar virtual currency, as well as digital items or feature entitlements (collectively, "Virtual Items").
● Virtual Items are licensed, not sold.
● Virtual Items have no cash value and are not money, stored value, securities, cryptocurrency, or legal tender.
● Virtual Items cannot be redeemed for cash, property, or value outside the Services.
● Virtual Items are non-transferable unless Lumora expressly provides a transfer feature.
● Balances may be adjusted to correct errors, reverse fraudulent transactions, enforce these Terms, or comply with law.
● Virtual Items may expire or be discontinued where disclosed or permitted by law.
● Loss of account access or termination for violation may result in loss of Virtual Items without compensation where permitted by law.
Lumora may offer promotional rewards, bonus currency, trial benefits, discounts, or other incentives. Each promotion may have separate eligibility requirements, expiration dates, geographic restrictions, and additional terms.
Promotional items have no cash value, may be revoked in cases of fraud or abuse, and may not be combined or transferred unless expressly stated.
Except where required by law or platform policy, purchases of digital content and Virtual Items are final and non-refundable once delivered, consumed, or made available.
Requests relating to Google Play purchases may need to be submitted through Google Play. We may assist with verification but cannot guarantee approval of a refund controlled by Google.
Nothing in these Terms limits mandatory consumer rights that cannot lawfully be waived.
The Services may display advertisements, including advertisements delivered by Google AdMob or other approved advertising providers. Advertising may be personalized or non-personalized depending on consent, settings, age restrictions, region, and applicable law.
Lumora does not endorse every advertised product or service and is not responsible for transactions between you and an advertiser. You should independently evaluate advertisements before acting on them.
We may add, modify, suspend, restrict, or discontinue features, content, models, pricing, usage limits, or the Services as a whole. We may also perform maintenance or implement changes necessary for legal, security, safety, technical, or business reasons.
We do not guarantee uninterrupted, error-free, secure, or permanent availability. AI models, generated outputs, and character behavior may change over time.
You may stop using the Services at any time and may delete your account through the available account-deletion process.
We may warn, restrict, suspend, or terminate accounts or access where reasonably necessary, including for:
● Violation of these Terms or applicable policies;
● fraud, payment abuse, chargeback abuse, or manipulation;
● risk to minors, users, third parties, or platform security;
● legal or regulatory requirements;
● repeated intellectual-property infringement;
● attempts to evade previous enforcement;
● extended inactivity where permitted and reasonably disclosed.
Upon termination, your license to use the Services ends. Provisions that by their nature should survive—including intellectual property, payment obligations, disclaimers, liability limitations, indemnification, and dispute terms—will survive.
You represent and warrant that:
● You have legal capacity to enter into these Terms.
● Your use of the Services will comply with applicable law.
● You own or have permission to submit User Content.
● Your User Content and conduct will not violate third-party rights.
● Information you provide to Lumora is accurate and not misleading.
● You will not use the Services for prohibited, fraudulent, or harmful purposes.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
LUMORA DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, RELIABILITY, AND RESULTS. WE DO NOT WARRANT THAT AI OUTPUTS WILL BE ACCURATE, UNIQUE, APPROPRIATE, LAWFUL, OR SUITABLE FOR ANY PURPOSE.
Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUMORA AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, CONTENT, OR BUSINESS OPPORTUNITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUMORA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO LUMORA THROUGH THE SERVICES DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY; OR (B) USD 50.
Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud, willful misconduct, or other mandatory statutory liability.
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Lumora and its affiliates, officers, employees, contractors, licensors, and service providers from claims, losses, liabilities, damages, judgments, costs, and expenses arising from or relating to:
● your use or misuse of the Services;
● your User Content;
● your violation of these Terms or applicable law;
● your infringement or violation of another person's rights;
● fraudulent, abusive, or harmful activity conducted through your account.
These Terms are governed by the laws of <<GOVERNING_LAW_JURISDICTION>>, without regard to conflict-of-laws principles, except where mandatory consumer law provides otherwise.
Subject to applicable law, courts located in <<EXCLUSIVE_COURT_LOCATION>> will have exclusive jurisdiction over disputes arising from these Terms or the Services.
Before filing a formal claim, you agree to contact us and attempt in good faith to resolve the dispute informally for at least 30 days. This requirement does not prevent either party from seeking urgent injunctive relief or exercising non-waivable statutory rights.
We may update these Terms to reflect changes in law, the Services, safety requirements, technology, third-party services, or business operations. We will update the "Last Updated" date and provide additional notice where required by law.
If you continue using the Services after revised Terms become effective, you agree to the revised Terms. If you do not agree, you must stop using the Services and cancel any subscription separately through Google Play.
● Entire Agreement. These Terms, the Privacy Policy, and any incorporated supplemental terms constitute the entire agreement regarding the Services.
● Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in effect.
● No Waiver. Failure to enforce a provision is not a waiver of future enforcement.
● Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, reorganization, financing, or transfer of assets.
● No Agency. These Terms do not create a partnership, employment, fiduciary, franchise, or agency relationship.
● Headings. Headings are for convenience only and do not affect interpretation.
● Language. The English version controls to the extent permitted by law if translations conflict.
● Electronic Communications. You consent to receive agreements, notices, disclosures, and other communications electronically.
For questions, complaints, legal notices, or support relating to these Terms, contact us using the details below:
Legal Entity
Lumora
Website
Legal and Support Email