Lumora Privacy Policy
Effective Date: July 15, 2026
Last Updated: July 15, 2026
Welcome to Lumora ("Lumora," "we," "our," or "us"). We are committed to protecting your privacy and handling your personal information in a transparent and secure manner.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the Lumora mobile application, related websites, and any services we provide (collectively, the "Services").
Please read this Privacy Policy carefully before using our Services. By creating an account, accessing, or using Lumora, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of our Services.
1. Scope of This Privacy Policy
2. Eligibility
3. Information We Collect
4. How We Use Your Information
5. AI Services
6. User Generated Content
7. Content Moderation
8. Mature Content
9. AI Image Generation
10. Sharing of Information
11. Advertising
12. Analytics and Diagnostics
13. Push Notifications
14. Purchases and Subscriptions
15. Virtual Currency
16. Third-Party Services
Lumora relies on trusted third-party service providers to operate the Services.
These providers may process limited information necessary to perform services on our behalf.
Examples of third-party service providers include:
Terms of Service: https://play.google.com/about/play-terms/
Privacy Policy: https://policies.google.com/privacy
Privacy: https://support.google.com/admob/answer/6128543
Privacy and Security: https://firebase.google.com/support/privacy
Lumora does not control the privacy practices of these third-party providers. Each provider operates independently and maintains its own privacy policy. We encourage you to review the privacy policies of these third-party services before using the Services.
17. Data Security
18. Data Retention
19. International Data Transfers
20. Your Privacy Rights
21. GDPR Privacy Rights
22. California Privacy Rights
23. Account Deletion
24. Cookies and Similar Technologies
25. Children's Privacy
26. Changes to This Privacy Policy
27. Contact Us
28. Governing Language
This Privacy Policy applies to all users of Lumora and covers information collected through:
● The Lumora Android application
● Official Lumora websites
● Customer support interactions
● AI-powered services
● Character creation features
● AI image generation services
● Any other services operated by Lumora
This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from within Lumora.
Lumora is intended only for individuals who are at least 18 years of age.
We do not knowingly collect personal information from individuals under the age of 18. If we become aware that information has been collected from a person under 18, we will take reasonable steps to delete such information.
Depending on how you use Lumora, we may collect the following categories of information.
When you register or use Lumora, we may collect:
● Email address
● Username or display name
● User ID
● Password (stored securely using industry-standard protection)
● Profile avatar
● Account preferences
● Language settings
● Account creation date
● Account status
This information allows us to create and manage your account, authenticate your identity, and provide our Services.
You may voluntarily provide additional information, including:
● Profile biography
● Nickname
● Avatar image
● Character preferences
● Favorite characters
● Settings and personalization preferences
Providing optional profile information is entirely at your discretion.
Lumora allows users to create, upload, and manage original content.
This may include:
● AI character profiles
● Character names
● Character descriptions
● Character personalities
● Character prompts
● Greetings
● Dialogue examples
● Tags
● Cover images
● Avatar images
● User-uploaded images
● Other creative content
Some user-generated content may become publicly visible after passing our content review process.
Users remain responsible for the content they create and upload.
When you interact with AI characters, we collect and process conversation data, including:
● Messages you send
● AI-generated responses
● Conversation history
● Session information
● Character interactions
● Conversation preferences
Conversation data is used to:
● Generate AI responses
● Maintain conversation continuity
● Improve conversation quality
● Detect abuse and policy violations
● Provide customer support when necessary
AI-generated responses are created automatically by machine learning systems and may not always be accurate, complete, or appropriate.
When you use image-related features, we may collect:
● Images you upload
● Profile photos
● Character images
● AI-generated images
● Image generation prompts
● Image editing requests
● Image metadata necessary for processing
Images are processed solely for providing image-related functionality and improving user experience.
To ensure compatibility, security, and reliable service operation, we may collect technical information about your device, including:
● Device model
● Operating system version
● Application version
● Device language
● Time zone
● Network type
● IP address
● Anonymous device identifiers
● Push notification token (Firebase Cloud Messaging)
This information helps us diagnose issues, optimize performance, and deliver push notifications.
We may automatically collect information about how users interact with Lumora, including:
● Features accessed
● Session duration
● Screen views
● Button interactions
● Character browsing activity
● AI feature usage
● Error events
● Performance metrics
● Crash reports
This information helps us improve the reliability, usability, and performance of our Services.
When you purchase subscriptions or virtual items through Google Play Billing, we may receive limited transaction information, such as:
● Purchase status
● Subscription status
● Product identifier
● Order token
● Purchase timestamp
● Currency (where applicable)
Lumora does not collect or store your payment card information. All payment transactions are securely processed by Google Play according to Google's own privacy and security practices.
Lumora may display advertisements provided by third-party advertising partners, including Google AdMob.
Advertising partners may collect certain information, which may include:
● Advertising Identifier (Advertising ID)
● Device information
● Approximate location derived from IP address
● Ad interaction information
● Advertising performance metrics
Such information is processed in accordance with applicable laws and the privacy policies of the relevant advertising providers.
To improve our Services, we use analytics and diagnostic technologies, including Firebase services.
These services may collect information such as:
● Application performance
● Crash reports
● Device diagnostics
● Session statistics
● Feature usage
● Stability metrics
The information collected helps us identify technical issues, improve stability, and enhance the overall user experience.
Lumora uses the information we collect for legitimate business purposes and to provide, maintain, improve, and secure our Services.
Depending on your use of the Services, we may use your information to:
● Create and manage your account.
● Authenticate your identity and maintain account security.
● Deliver AI-powered conversations and interactive experiences.
● Generate AI images and process image-related requests.
● Enable character creation, editing, storage, and publication.
● Synchronize your content across supported devices.
● Provide customer support and respond to inquiries.
● Send important service notifications and account-related messages.
● Deliver push notifications through Firebase Cloud Messaging (FCM), where permitted.
● Improve application stability, performance, and reliability.
● Analyze feature usage and user engagement to improve our Services.
● Detect, investigate, and prevent fraud, abuse, spam, security incidents, and other harmful activities.
● Enforce our Terms of Service, Community Standards, and applicable policies.
● Comply with applicable laws, regulations, and legal obligations.
We only use personal information for purposes compatible with this Privacy Policy and applicable laws.
Lumora provides AI-powered features, including conversational AI, character interaction, and AI-assisted image generation.
When you use these features, information you provide—such as prompts, messages, uploaded images, and generation requests—may be processed by our AI systems in order to generate responses or images.
AI-generated content is produced automatically by machine learning technologies and should not be considered factual, professional, or authoritative advice.
You acknowledge that:
● AI responses may contain inaccuracies or incomplete information.
● AI-generated images and conversations may not always meet your expectations.
● AI output should not be relied upon for medical, legal, financial, psychological, or other professional decisions.
● You remain responsible for evaluating any AI-generated content before relying upon or sharing it.
Lumora continuously improves AI quality and safety but cannot guarantee the accuracy, completeness, legality, or suitability of AI-generated content.
AI-generated content reflects automated outputs produced by machine learning models and should not be interpreted as the views, opinions, or statements of Lumora, its employees, or affiliates.
Lumora allows users to create, upload, publish, and share original content, including but not limited to:
● AI characters
● Character profiles
● Character descriptions
● Character prompts
● Greetings
● Conversation examples
● Images
● Avatars
● Other creative content
Users retain ownership of the original content they create, subject to applicable law.
By submitting content to Lumora, you grant Lumora a worldwide, non-exclusive, royalty-free, transferable license to host, store, reproduce, display, distribute, modify (only where technically necessary), and make available such content solely for operating, improving, securing, reviewing, and providing the Services.
Publicly submitted content may become visible to other users after completing our review process.
To help maintain a safe community, Lumora may review user-generated content through automated systems, manual review, or a combination of both.
We may:
● Review newly published characters.
● Review public images.
● Detect prohibited content.
● Investigate user reports.
● Restrict visibility of certain content.
● Remove content that violates our policies.
● Suspend or terminate accounts involved in repeated or serious violations.
Content moderation is intended to improve platform safety and does not guarantee that all inappropriate content will be identified or removed.
Lumora is intended for users who are at least 18 years old.
Certain features may involve mature themes intended exclusively for adults.
Where available, mature-content features are provided only for lawful purposes and remain subject to our content moderation policies.
Users may not upload, publish, or generate content that:
● Violates applicable laws.
● Exploits or harms minors.
● Contains illegal sexual content.
● Promotes violence or criminal activity.
● Infringes intellectual property rights.
● Harasses, threatens, or abuses others.
● Violates our Terms of Service.
Lumora reserves the right to remove content or restrict accounts that violate these rules.
When you request AI-generated images, Lumora processes your submitted prompts and related inputs to create requested images.
To provide this functionality, we may temporarily or permanently process:
● Text prompts.
● Uploaded reference images.
● Generation parameters.
● Generated images.
● Related metadata required for service operation.
Generated images are provided for personal use unless otherwise permitted by applicable law or our Terms of Service.
Users remain responsible for ensuring that prompts and generated content comply with applicable laws and third-party rights.
Lumora does not sell your personal information.
We may share limited information only in the following circumstances:
We work with trusted third-party providers that perform services on our behalf, including:
● Cloud hosting providers
● Analytics providers
● Crash reporting services
● Push notification services
● Payment processing services
● Advertising providers
These providers may process information only as necessary to perform services for Lumora and are contractually or legally required to protect such information.
We may disclose information where required by law or where we reasonably believe disclosure is necessary to:
● Comply with legal obligations.
● Respond to lawful requests by government authorities.
● Protect our legal rights.
● Investigate fraud or security incidents.
● Protect the safety of our users or others.
If Lumora is involved in a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy proceeding, user information may be transferred as part of that transaction, subject to applicable privacy laws.
We may share information when you expressly authorize us to do so.
Lumora may display advertisements through third-party advertising partners, including Google AdMob.
Advertising providers may automatically collect certain information necessary to deliver, measure, and improve advertisements. Such information may include:
● Advertising Identifier (Advertising ID)
● Device information
● IP address
● Approximate location derived from network information
● Application information
● Ad interaction events
● Diagnostic information
Advertising partners process information in accordance with their own privacy policies and applicable laws.
Where required by law, Lumora will request your consent before enabling personalized advertising.
You may manage advertising preferences through your device settings where supported.
Lumora uses analytics and diagnostic technologies to improve the quality, stability, and performance of our Services.
We currently use services provided by Firebase, including:
● Firebase Analytics
● Firebase Crashlytics
● Firebase Cloud Messaging (FCM)
These services help us understand application usage, diagnose crashes, monitor performance, and deliver push notifications.
Information processed may include:
● Device model
● Operating system version
● Application version
● Language settings
● Crash logs
● Performance metrics
● Session statistics
● Feature usage
● Anonymous identifiers
● Push notification token
Analytics information is used in aggregate whenever possible and is not intended to identify individual users.
Lumora may send push notifications through Firebase Cloud Messaging (FCM).
Notifications may include:
● Account notifications
● Service announcements
● Character updates
● AI generation status
● Purchase confirmations
● Security notifications
● Other important service information
You may disable push notifications at any time through your device settings.
Lumora offers optional digital products and subscription services through Google Play Billing.
Purchases may include:
● Premium subscriptions
● Virtual currency
● Additional AI features
● Other digital content
All payment transactions are processed directly by Google Play.
Lumora does not collect, receive, or store:
● Credit card numbers
● Debit card numbers
● Bank account information
● Payment passwords
We receive only limited transaction information required to verify purchases and provide purchased services.
Subscriptions automatically renew unless cancelled through your Google Play account before the renewal date.
Refund requests are handled in accordance with Google Play's applicable policies.
Lumora may provide virtual items such as Coins, Gems, Credits, or similar digital goods.
Virtual currency:
● Has no cash value.
● Cannot be redeemed for real-world currency.
● Cannot be transferred between users unless explicitly permitted.
● Cannot be exchanged for property outside the Services.
● Exists solely for use within Lumora.
Unused virtual currency may not be refundable except where required by applicable law.
Lumora relies on trusted third-party service providers to operate the Services.
These providers may process limited information necessary to perform services on our behalf.
Examples of third-party service providers include:
Google Play Billing
Terms: https://play.google.com/about/play-terms/
Google Play Services
Privacy Policy: https://policies.google.com/privacy
Google AdMob
Privacy Information: https://support.google.com/admob/answer/6128543
Firebase
Privacy and Security: https://firebase.google.com/support/privacy
Each provider operates under its own privacy policy and applicable legal obligations.
Lumora does not control the privacy practices of third-party providers.
We encourage users to review the privacy policies of any third-party services they interact with.
Please note that these third-party services operate independently from Lumora and are governed by their own privacy policies. We encourage you to review their policies before using the Services.
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.
Security measures include, where appropriate:
● HTTPS/TLS encrypted communications
● Secure authentication mechanisms
● Access controls
● Internal authorization procedures
● Security monitoring
● Regular software updates
● Vulnerability mitigation practices
Although we strive to protect user information, no system connected to the Internet can be guaranteed to be completely secure.
Accordingly, Lumora cannot guarantee absolute security of any information transmitted or stored.
Users are responsible for maintaining the confidentiality of their account credentials.
We retain personal information only for as long as necessary to:
● Provide the Services
● Maintain your account
● Process transactions
● Resolve disputes
● Enforce our agreements
● Comply with legal obligations
● Prevent fraud and abuse
● Improve platform security
Retention periods vary depending on the nature of the information and applicable legal requirements.
When information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and industry practices.
Lumora may process and store information on servers located in countries other than the country in which you reside.
By using the Services, you acknowledge that your information may be transferred to, processed, and stored in jurisdictions that may have different data protection laws from those in your country.
Where required by applicable law, Lumora implements appropriate safeguards to protect personal information during international transfers.
Personal information may be processed and stored on cloud infrastructure provided by Amazon Web Services (AWS), including servers located in the United States and other jurisdictions where our service providers operate.
Depending on your location and applicable laws, you may have certain rights regarding your personal information.
These rights may include the ability to:
● Access the personal information we maintain about you.
● Correct inaccurate or incomplete information.
● Request deletion of your personal information.
● Restrict or object to certain processing activities.
● Withdraw consent where processing is based on consent.
● Receive a copy of your personal information where applicable.
● Lodge a complaint with a competent data protection authority.
We may request reasonable verification of your identity before fulfilling privacy-related requests in order to protect your account and personal information.
Certain legal obligations or legitimate business interests may require us to retain specific information for a limited period, even after a deletion request has been submitted.
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you may have rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).
Subject to applicable law, you may have the right to:
● Access your personal data.
● Correct inaccurate personal data.
● Request deletion of personal data.
● Restrict processing.
● Object to processing.
● Request data portability.
● Withdraw consent where applicable.
Where required by law, Lumora will respond to verified requests within the applicable statutory time period.
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and other applicable California privacy laws.
Subject to applicable law, California residents may have the right to:
● Know what categories of personal information are collected.
● Know how personal information is used.
● Request deletion of personal information.
● Correct inaccurate personal information where applicable.
● Receive equal service and pricing regardless of exercising privacy rights.
Lumora does not sell personal information as defined by applicable California law.
Users may permanently delete their Lumora account at any time through the in-app account deletion feature or by following the instructions available on our official account deletion webpage.
When an account deletion request is completed:
● Your account will be permanently deactivated.
● Personal profile information will be deleted or anonymized where appropriate.
● User-generated content associated solely with your account may be removed or anonymized.
● Access to purchased digital content may be terminated, subject to applicable law.
● Certain information may be retained where required to comply with legal obligations, resolve disputes, prevent fraud, protect platform security, or enforce our agreements.
Deleted accounts generally cannot be restored.
Lumora and certain third-party service providers may use cookies or similar technologies where supported by the platform.
These technologies may be used to:
● Maintain service functionality.
● Remember user preferences.
● Improve application performance.
● Measure feature usage.
● Support analytics.
● Deliver and measure advertising where permitted.
Users may manage certain preferences through their device settings or platform privacy controls.
Lumora is intended exclusively for users who are 18 years of age or older.
We do not knowingly permit individuals under the age of 18 to create accounts or use our Services.
If we become aware that personal information belonging to a person under the age of 18 has been collected, we will take reasonable steps to delete such information as soon as practicable.
Parents or legal guardians who believe that a minor has provided personal information to Lumora may contact us using the information provided below.
We may update this Privacy Policy from time to time to reflect changes in:
● Applicable laws or regulations.
● Our Services.
● Security practices.
● Business operations.
● Technology.
● Third-party service providers.
When material changes are made, we will update the "Last Updated" date shown at the beginning of this Privacy Policy.
Where required by law, we may also provide additional notice through the application or by other appropriate means.
Your continued use of the Services after an updated Privacy Policy becomes effective constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us.
Website
Privacy Email
Support Email
Account Deletion Page
https://lumorachat.net/delete-account
We will make reasonable efforts to respond to legitimate privacy-related inquiries within a reasonable period of time.
This Privacy Policy has been prepared in English.
If this Privacy Policy is translated into another language, the English version shall prevail to the extent permitted by applicable law in the event of any inconsistency or conflict between language versions.
For information regarding acceptable use of the Services, subscriptions, virtual goods, intellectual property, user obligations, and limitations of liability, please refer to our Terms of Service.
By creating an account or using Lumora, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
If you do not agree with this Privacy Policy, you should discontinue use of the Services.
© 2026 Lumora. All rights reserved.